I handle day-to-day Shopify operations for three e-commerce brands, covering merchandising, promotions, order management, fulfillment, and post-purchase support. This work supports roughly $87,639.60 in monthly online revenue.
I use inventory run-rate analysis to guide discount timing and stock decisions across 50 SKUs. I also monitor product availability and coordinate restock needs with logistics and management.
I manage fulfillment escalations, including delays, address changes, reshipments, replacements, and refunds. I also resolve customer issues involving damaged products, payments, and chargebacks.
Before my current freelance e-commerce work, I managed paid campaigns at Starcom MediaVest (Publicis Media) and built paid-search campaigns at Affinity X. I also plan social content and create digital assets for brands, using platforms including Shopify, Google Ads, and Meta Ads Manager.

