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Dobrițoiu Ionela Claudia

@dobrioiuionelaclaudi

Finance process associate at Genpact supporting Otis, analyzing customer accounts and resolving billing disputes to support collections.

Romania

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What I'm looking for

I’m looking for a fully remote position with an international company where I can use my skills, learn new ones, and grow professionally. I value a supportive team, flexible working arrangements, long-term opportunities, and fair compensation in EUR or USD.

At Genpact, I support Otis as a Senior Process Associate (French), analyzing customer accounts, aging balances, and payment behavior to support collections strategies. I also review billing disputes and prepare financial reports, including KPIs such as DSO and overdue receivables.

As a freelance translator and interpreter, I work with clients on written translations and guide visitors in French, English, and Italian. I also teach English and French to students, creating lesson plans around their levels and needs.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Associate (French)

Current

Genpact

Jan 2025 - Present (1 year 9 months)

Conducts detailed financial analysis of customer accounts, aging balances, and payment behavior to support collections strategies and cash flow optimization. Reviews and resolves complex billing disputes, monitors credit exposure, and prepares financial reports while supporting month-end close activities.

Financial Analysis Collections Credit Management Billing Disputes DSO Collection of overdue accounts Month End Closing Cross Functional Collaboration Process Improvement Operational Efficiency

Current

Volunteer

Current

Asian Studies Department

Jan 2024 - Present (2 years 9 months)

Volunteered at cultural events, including Asia Fest, Yuki Matsuri, and EEComicCon, assisting with calligraphy demonstrations and supporting distinguished guests. Member of the PR team and taught elementary Korean language to students.

Cultural Awareness Event Support Calligraphy Public Relations Teaching Communication Skills Teamwork

Current

Freelance Translator and Interpreter

Current

Self Employed

Jan 2022 - Present (4 years 9 months)

Translates written content independently and provides interpretation services for French, English, and Italian. Works directly with clients to ensure accurate and culturally appropriate translations while managing time effectively under pressure.

Translation Interpretation French English Italian Client Communication Time Management Cultural Sensitivity

Current

Private English and French Tutor

Current

Self Employed

Jan 2021 - Present (5 years 9 months)

Provides private tutoring in English and French to middle and high school students. Develops personalized lesson plans based on student level and needs to ensure progress in speaking, writing, reading, and comprehension.

Teaching Lesson Planning English French Communication Skills Adaptability

Contact Advisor (French)

IGT Solutions and Technologies

Jan 2024 - Dec 2025 (1 year 11 months)

Served as primary point of contact for customers, corporate clients, and travel agency partners, delivering service in French and English. Handled reservations, ticket changes, baggage, and special requests, and performed manual fare constructions and ticket recalculations.

Customer Service GDS Systems Fare Construction Manual Fare Recalculation Reservations Communication Skills Problem Solving KPI Achievement Pay Per Link OFBiz Trading Platforms

Volunteer and Project Coordinator

Europe Direct Ramnicu Valcea Center

Jan 2022 - Dec 2024 (2 years 11 months)

Organized and coordinated events, including the 9th of May celebrations, and participated in a study exchange in Málaga, Spain. Taught English to adults, translated articles, and mentored younger volunteers.

Event Coordination Project Management Communication Skills Teaching Translation Mentorship Time Management

Volunteer Secretary

Interact Ramnicu Valcea-Cozia

Jan 2022 - Dec 2024 (2 years 11 months)

Served as project coordinator and secretary with vice-presidential attributes, managing correspondence and documents. Coordinated meetings and events, and contributed to community projects such as 'Treasure Hunt' and 'The School Backpack'.

Secretarial Duties Correspondence Management Event Coordination Leadership Teamwork Nonprofit Management

Waitress and Assistant Manager

Restaurant OK Castel

Jan 2022 - Dec 2022 (11 months)

Provided high-quality service as a waitress, taking orders and serving dishes. Also assisted with reception duties, including greeting clients, managing correspondence, and coordinating check-in/check-out activities.

Customer Service Order Taking Reception Administrative Support Communication Skills Time Management