At ICICI Lombard, I lead design across the website, ILTC app, platform management, claims, government business, banca, and enterprise ecosystems. I’ve built and scaled multidisciplinary UX, product design, marketing communication, illustration, and video teams while improving customer journeys across digital channels, agents, and brokers.
I’ve delivered a 40% uplift in mobile conversion and a 45% increase in organic visitor-to-quote conversion for two-wheeler insurance. My work spans UX strategy, design systems, DesignOps, creative direction, AI-driven content, partner engagement, and digital onboarding for the Bharti AXA merger.
