Looking for a job

divya umesh

@divyaumesh

Senior Process Consultant at SAGILITY who reviewed medical grievances and processed enrollment and billing for health insurance plans.

India

Message

What I'm looking for

I’m looking for a challenging role in a progressive environment that encourages learning, innovation, and creativity, where I can develop my skills and knowledge and contribute to the organization’s success and growth.

At SAGILITY, I reviewed and processed medical health grievances for groups and individuals, assessed eligibility, and resolved customer queries. I also handled enrollment and billing for Medical, Dental, Vision, and Life insurance plans.

I used Macess to meet client requirements and prepared team production reports. I was recognized with a top gun award and maintained 100% quality while meeting TAT and SLA.

Experience

Work history, roles, and key accomplishments

Senior Research Associate

Ankur Weldtech India Pvt Ltd

Jun 2026 - Sep 2026 (3 months)

Handled urgent requests and escalations by identifying root causes and solving issues in real-time, produced high-quality sector landscapes and research notes, and mentored junior analysts.

Research Escalation Management Root Cause Analysis Mentorship Quality Assurance

Senior Process Consultant

Sagility

Sep 2019 - Jun 2026 (6 years 9 months)

Reviewed and processed medical health grievances for groups and individuals, managed end-to-end process knowledge, client interaction, and management report preparation. Handled small and large case sizes, monitored enrolment status, and worked on US claims.