Divya Trigulla

I’m a results-driven HR Operations professional with 4 years of experience at Reckitt, delivering high-accuracy employee lifecycle services across onboarding, offboarding, and data management.

I administer end-to-end onboarding and offboarding for a global workforce, maintaining 100% documentation accuracy and ensuring compliance with policy and audit requirements. I also process 500+ Employee Data Management (EDM) transactions monthly in SAP SuccessFactors and Darwinbox with zero-error SLA delivery.

I manage leave and absence records across multiple regions, resolve employee queries within defined SLA windows, and support accurate payroll input. Through ServiceNow case management and ticketing, I triage, route, and resolve employee queries with strong first-contact resolution.

I’ve led HR transformation initiatives—especially in absence management—redesigning workflows to reduce manual interventions and improve processing speed. I authored SOPs, process maps, and knowledge-base documentation to standardize HR operations and support system migrations and automation rollouts, while partnering closely with HRBPs, Talent Acquisition, Payroll, IT, and global HR teams.