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Ditebogo Mthini

@ditebogomthini

Dedicated healthcare and customer service professional seeking administration, reception, and call-centre roles.

South Africa
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What I'm looking for

I’m looking for a role where I can combine my strong communication, telephone etiquette, and service mindset with administration support. I want a professional environment that values quality care and teamwork, and offers room to grow toward leadership.

I am a dedicated and hard working individual seeking opportunities in Administration, Reception, Call Centre, Customer Service, Healthcare Support, or Junior Team Leader roles. I bring strong experience in Ancillary Healthcare Nursing, excellent communication skills, and a commitment to delivering quality service in both healthcare and office environments.

In my Ancillary Healthcare Nursing Assistant role (Fleurenville Retirement Haven, 2018 to 2022), I provided healthcare for patients of all ages, races and genders. I assisted with daily living activities and patient hygiene, monitored patient wellbeing, and reported changes to supervisors while maintaining professionalism in a fast paced healthcare environment.

I communicate confidently in English, Afrikaans and Setswana (and additional languages), and I focus on strong service delivery through clear communication, telephone etiquette, teamwork, and leadership potential. I also have Basic Microsoft Word and Excel knowledge to support administrative responsibilities, and I’m committed to quality, reliability, and compassionate support.

Experience

Work history, roles, and key accomplishments

FH

Ancillary Healthcare Assistant

Fleurenville Retirement Haven

Jan 2018 - Jan 2022 (4 years)

Provided ancillary nursing support at Fleurenville Retirement Haven, assisting residents with daily living activities and hygiene, and monitoring wellbeing to report changes to supervisors. Delivered compassionate, multilingual communication with patients in English, Afrikaans, and Setswana in a fast-paced care environment.

Education

Degrees, certifications, and relevant coursework

MA

MDCS Skills Academy

Generic Management Level 4, Management

Currently studying Generic Management Level 4, expected to complete on 1 June 2026.

MA

MDCS Skills Academy

Generic Management Level 3, Management

Completed Generic Management Level 3.

PC

Pretoria Technical College

Ancillary Healthcare Nursing, Healthcare Nursing

Completed Ancillary Healthcare Nursing training (Feb 2014 to Nov 2014).

MA

MDCS Skills Academy

Generic Management Level, Management

Completed Generic Management Level training.

SS

Suiderberg School

Grade 10, General Education

Completed Grade 10 at Suiderberg School.

Tech stack

Software and tools used professionally

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