Disha Sharma
@dishasharma1
Senior strategy & operations consultant building health-scoring and early-warning analytics systems.
CanadaWhat I'm looking for
I’m a Strategy & Operations professional who designs analytics that drive proactive, data-informed decisions—especially health-scoring, early-warning, and adoption systems. I built an AI-powered client health monitoring system (“Pulse”) for financial advisors, directly modeling the health-score and early-warning mechanics used in Customer Success operations.
In my consulting roles, I’ve owned end-to-end lifecycles for tools and governance: an interim pricing intelligence system at Canadian Tire Corporation, replacing a legacy platform; and an automated executive reporting system at CGI that replaced 6 manual reports. I also strengthen reliability through governance and quality: redesigning enterprise data migration controls (identifying 12 compliance gaps and reducing post-migration data errors by 30%) and building AI evaluation playbooks that improved inter-rater agreement by ~18%.
Experience
Work history, roles, and key accomplishments
Senior Consultant
Canadian Tire Corporation
Apr 2026 - Present (3 months)
Designed, built, and deployed an interim pricing intelligence system replacing a legacy platform, defining scope and roadmap to preserve $50K+/year in costs during a multi-system migration. Implemented AI-assisted LLM summarization workflows and redesigned governance controls for an enterprise data migration.
Owned the end-to-end lifecycle of an automated executive reporting system, replacing 6 manual reports and saving ~12 hours per week. Built early-warning analytics in Power BI to track at-risk revenue and supported governance for a $15M+ enterprise technology program while leading an AI enablement and onboarding initiative for 40+ colleagues.
Built quality evaluation playbooks and SOPs to standardize practices across a 20-person team, improving inter-rater agreement by ~18% and reducing rework cycles. Defined evaluation requirements for production AI workflows and performed structured risk-surfacing to identify failure modes for calibration and improvement roadmaps.
Conceived and built an AI-powered client health and alert system for financial advisors by modeling client health and surfacing prioritized early-warning alerts. Implemented alert suppression logic to reduce alert fatigue and added monitoring to track correlations between suppressed alerts and client outcomes to refine health-scoring accuracy.
Education
Degrees, certifications, and relevant coursework
Humber College
Postgraduate Certificate, Business Insights & Analytics
Completed a Postgraduate Certificate in Business Insights & Analytics in Dec 2024.
University of Mumbai
Bachelor of Science, Economics, Mathematics & Statistics
2021 -
Started a Bachelor of Science in Economics, Mathematics & Statistics in Apr 2021.
Availability
Location
CanadaAuthorized to work in
Job categories
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