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Dipika Mendon

@dipikamendon

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Associate Product Manager with expertise in KYC process optimization.

India

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my skills in product management and data analysis to drive impactful solutions.

I am an Associate Product Manager with a strong background in creating and optimizing processes within financial services. At Motilal Oswal Financial Services Ltd, I led the development of a robust KYC process for the RISE SuperApp, which resulted in a 5% month-on-month increase in accounts. My role involved collaborating with various internal and B2B partners to integrate KYC onboarding journeys, showcasing my ability to drive product innovation and enhance user experience.

Previously, as a Business Analyst at Phillip Capital India, I conducted in-depth data analysis to identify business trends and improvement opportunities. My insights informed strategic decisions for senior management, and I prepared detailed business requirement documents to guide technical teams in developing customized solutions. My experience in back-office operations further honed my skills in problem-solving and operational efficiency, ensuring compliance with regulatory standards.

Experience

Work history, roles, and key accomplishments

Current

Associate Product Manager

Current

Motilal Oswal Financial Services Ltd

Nov 2021 - Present (3 years 7 months)

Led the creation of a robust KYC process and integrated login module for the RISE SuperApp, resulting in a 5% month-on-month account increase. Collaborated cross-functionally to integrate KYC onboarding journeys with B2B partners and implemented key features like account aggregator and reverse penny drop.

KYC Login Module Development Jira Confluence

Business Analyst

Phillip Capital India

Aug 2021 - Nov 2021 (3 months)

Conducted data analysis to identify business trends and opportunities, providing insights for strategic decisions. Prepared detailed BRDs and functional specifications to guide technical teams and collaborated with IT for successful system upgrades.

Data Analysis Functional Specifications Collaboration MS Office

Back-office executive

Motilal Oswal Financial Services Ltd

Jun 2017 - Aug 2021 (4 years 2 months)

Worked closely with IT to resolve technology issues and investigated customer concerns through root cause analysis. Generated MIS reports for strategic decision-making and managed exchange audits to ensure compliance.

IT Support Root Cause Analysis Exchange Audits Regulatory Compliance MS Office

Education

Degrees, certifications, and relevant coursework

Patkar Varde College

Bachelor of Management Studies, Finance

2014 - 2017

Studied Bachelor of Management Studies with a specialization in Finance. Gained foundational knowledge in financial principles and management practices.