dino User

I’m a content creator focused on Virtual Agent storytelling for TracFone / Net10, blending creativity with technical skills to produce engaging, educational digital media. I bring hands-on experience turning technology topics into clear customer-facing content that supports loyalty and retention.

In my previous role, I contributed to process improvements that enhanced customer service efficiency, while also helping implement approaches that strengthened customer loyalty initiatives. I’ve consistently worked to connect AI concepts with practical communication—so the content is not only interesting, but useful.

I’m also a software developer with strong programming fundamentals and tooling across the workflow—from building and iterating to publishing. With experience in video editing, channel growth, and creating technology/AI-focused projects, I’m motivated by work that pairs software capabilities with high-quality storytelling and measurable impact.