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Dinarte Seibel

@dinarteseibel

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Backoffice Supervisor, Bank Statement Reconciliations / Conversion Rate Monitoring proeficiency.

Brazil

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What I'm looking for

I seek a role in a company that values flexibility and employee well-being.

Hello,

My name is Dinarte Seibel, a 30-year-old professional with seven years at AstroPay, recently serving as Backoffice Supervisor.

Starting as a Support Assistant, I earned three promotions (Analyst in 2020, Associate in 2021, Supervisor in 2024) due to my competence and supportive leadership. I specialize in global payments, bank statement analysis, and reconciliations, leveraging Excel tools (Macros, VBA, formulas) to streamline processes and create reports.

As the first Backoffice team member, I developed procedures to enhance efficiency. I thrive in dynamic environments, willingly work extra hours, and value innovation and flexibility in a workplace.

After seven loyal years, I seek new opportunities due to AstroPay’s recent unrealistic goals and neglect of employee well-being. I believe leaders should model expectations. I am eager to share more about my professional journey in an interview and contribute to a team that prioritizes growth and responsibility.

Experience

Work history, roles, and key accomplishments

Backoffice Supervisor

AstroPay Company

Jan 2024 - May 2024 (4 months)

Supervised payment operations including cards, top-ups, withdrawals, and P2P transactions in global markets. Developed performance reports and automated processes using macros and batch tools. Focused on improving back-office operations and support activities.

Payments Operations performance reporting Back Office Operations Automation Data Analysis Customer Support Process Improvement

Backoffice Associate

AstroPay Company

Jan 2020 - Jan 2024 (4 years)

Conducted reconciliations between bank statements and system-generated transactions. Analyzed operational payments and prepared performance reports to standardize and interpret payment data, preventing prior contact from end customers.

Reconciliations Data Analysis performance reporting Excel Customer Support Training Back Office Operations

Support Analyst

AstroPay Company

May 2018 - Dec 2019 (1 year 7 months)

Provided customer service to individual clients via email and chat. Identified, analyzed, and approved payments in global markets, ensuring effective communication and resolution of customer issues.

Customer Service Communication Data Analysis Problem Solving Back Office Operations Team Collaboration

Bussiness Assistant

Wizard by Pearson

Dec 2017 - Feb 2018 (2 months)

Collection of overdue installments, class organization, and students' financial support.

Bussiness Assistant

Lacus - Projetos de Engenharia Civil

Jul 2017 - Aug 2017 (1 month)

Accounting structuring and alignment of the company with the appropriate tax regime in Brazil ("Simples Nacional", "Lucro Presumido", and "Lucro Real").