Open to opportunities

Diane Marshall

@dianemarshall

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Motivated Criminal Justice major with strong analytical and communication skills.

United States

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What I'm looking for

I seek a role that fosters growth, values analytical skills, and contributes to public safety.

I am a dedicated and detail-oriented Criminal Justice/Criminology major at Eastern Illinois University, with a minor in Meteorology. My academic journey has equipped me with a robust understanding of human behavior and environmental patterns, which I am eager to apply in a dynamic position. I am passionate about contributing to public safety and engaging in research or data-driven roles that align with my interests.

Throughout my experience as a Customer Service Associate at Target, I honed my interpersonal communication and conflict resolution skills, assisting over 75 customers daily with empathy and professionalism. Additionally, my role as a Weather Desk Assistant at the EIU Weather Center allowed me to utilize radar software for meteorology research projects, further enhancing my analytical capabilities. I take pride in my ability to maintain high accuracy in data entry and organization, as demonstrated in my position as a Data Entry Clerk.

As I approach graduation in May 2028, I am excited to leverage my skills in a role that values analytical thinking and effective communication. I am committed to continuous learning and growth, and I look forward to contributing positively to my future workplace.

Experience

Work history, roles, and key accomplishments

Weather Desk Assistant

EIU Weather Center

Sep 2024 - Jan 2025 (4 months)

Assisted in tracking local storm systems and compiling forecasts, utilizing radar software to support meteorology research projects. Designed weather briefings for campus news media.

Meteorology RADAR Forecasting

Customer Service Associate

Target

Jun 2023 - Apr 2024 (10 months)

Provided efficient, friendly assistance to over 75 customers daily, handling transactions and returns with high attention to policy. Trained new team members in POS systems and store protocols, resolving customer conflicts with empathy and professionalism.

Customer Service Conflict Resolution

Data Entry Clerk

Virtual Assist Solutions

Feb 2023 - Aug 2023 (6 months)

Entered and updated confidential information for over 1,000 records with 99.8% accuracy, verifying data from multiple sources. Maintained digital filing systems and ensured all documentation complied with company policy.

Data Entry Microsoft Excel Google Sheets Data Management Confidentiality

Customer Service Associate

Target

Jun 2023 - Present (2 years)

Provided efficient, friendly assistance to over 75 customers daily, handling transactions and returns with high attention to policy. Trained new team members in POS systems and store protocols, and resolved customer conflicts with empathy and professionalism.

Customer Service Conflict Resolution

Weather Desk Assistant

EIU Weather Center

Sep 2024 - Present (9 months)

Assisted in tracking local storm systems and compiling forecasts for various purposes. Utilized radar software to support meteorology research projects and designed weather briefings for campus news media.

Meteorology RADAR Forecasting Research Weather Briefings

Data Entry Clerk

Virtual Assist Solutions

Feb 2023 - Present (2 years 4 months)

Entered and updated confidential information for over 1,000 records with 99.8% accuracy, verifying data from multiple sources. Maintained digital filing systems, ensured documentation compliance, and responded to client emails regarding discrepancies.

Data Entry Microsoft Excel Google Sheets Database Management Confidentiality Client Communication

Education

Degrees, certifications, and relevant coursework

Eastern Illinois University

Bachelor of Arts, Criminal Justice/Criminology

Currently pursuing a Bachelor of Arts in Criminal Justice/Criminology with a minor in Meteorology. Developing strong analytical, communication, and investigative skills.