Diana Moraa

I am a detail-oriented, results-driven professional with a strong background in accounting, medical billing, and customer service. I ensure accuracy and compliance through financial record management, insurance claims processing, and revenue cycle coordination. I also handle client inquiries, resolve billing discrepancies, and maintain positive relationships with patients, insurers, and stakeholders.

At Family Health Dental Clinic, I improved the efficiency of the insurance reconciliation process, reducing errors and processing time. I ensured timely invoicing and follow ups, driving a 30% reduction in outstanding payments from insurance companies, while managing petty cash effectively. I also streamlined statutory compliance processes to ensure 100% adherence to tax and labour regulations, alongside scheduling appointments and providing professional patient reception.

Previously at National Bank of Kenya, I exceeded monthly sales targets consistently, increasing customer acquisition by 20% and strengthening client relationships through cross-selling. I deliver excellent customer service that supports retention and customer satisfaction, while identifying and securing new business opportunities. With a Bachelor of Commerce (Finance and Accounts) and proficiency in tools like QuickBooks, Sage, SAP, Excel, and CRM software (Salesforce, HubSpot), I bring professionalism, multitasking ability, and a customer-focused mindset.