Dhruv Makker
@dhruvmakker
I drive AI adoption, transformation governance, and process improvement across global capability centres.
IndiaWhat I'm looking for
At MetLife GOSC, I drive Business Excellence and Quality initiatives across AI adoption, transformation governance, internal communications, and programme delivery.
I manage the organisation’s flagship AI innovation programme, covering 377 projects against a 15–20 HC productivity target. I also lead rewards and recognition budget forecasting and tracking for annual Finance submissions.
I have tested an internal HR policy chatbot ahead of rollout across four sites and created structured enablement for AI awareness, practitioner learning, automation capability building, and responsible-AI communications.
Earlier, I supported IPO research and valuation at Z1N Capital, including an AI-and-Excel IPO eligibility assessment model. At EY, I analysed 500+ company reports and standardised financial information across a 15,000-company dataset for transfer pricing work.
Experience
Work history, roles, and key accomplishments
Tested an internal HR policy chatbot ahead of rollout across four sites, reviewing response quality and providing structured feedback. Owns the Business Excellence rewards and recognition budget, manages governance for transformation programs, and supports AI adoption through structured enablement initiatives.
Associate
Z1N Capital
Jun 2025 - Nov 2025 (5 months)
Conducted industry and company research, including market sizing, competitor benchmarking, and trend analysis to support investment and IPO-related assessments. Automated an IPO eligibility assessment model by combining AI tools with Excel, improving efficiency in screening and evaluating companies.
Analyzed business processes and designed AI-enabled workflow improvements; created an AI awareness campaign, training material, and a Microsoft Copilot user guide to support adoption across teams.
Analyzed 500+ company reports to derive industry benchmarks; prepared transfer pricing documentation, benchmarking reports, master files, and advisory memos. Standardized financial information across a 15,000-company dataset using public databases and annual reports; performed FAR analysis to assess workflows, risks, and operating models.
Market Research Executive
ORAIRobotics
Nov 2021 - Feb 2022 (3 months)
Conducted competitive benchmarking, market analysis, and stakeholder research for AI chatbot solutions; identified customer pain points and supported strategic outreach.
Education
Degrees, certifications, and relevant coursework
Shri Ram College of Commerce, University of Delhi
PG Diploma, Global Business Operations
2023 - 2025
Pursued a PG Diploma in Global Business Operations from Shri Ram College of Commerce, University of Delhi, from 2023 to 2025.
Shri Ram College of Commerce, University of Delhi
B.Com (Hons.), Commerce
2019 - 2022
Completed B.Com (Hons.) from Shri Ram College of Commerce, University of Delhi, from 2019 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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