Vikas Pathe
@vikaspathe
Business analyst specializing in process automation, RPA, and agentic AI for BFSI operations and customer experience.
IndiaWhat I'm looking for
I’m a Business Analyst with hands-on experience in process automation, business process re-engineering, and financial services operations. I focus on identifying inefficiencies, gathering requirements, and translating them into practical automation that improves speed, accuracy, and customer experience.
At L&T Finance, I contributed to RPA implementation and process optimization across business functions, helping automate 35+ processes and drive annual savings of 95,000+ manual hours. I supported delivery through requirements work and clear business documentation, including BRDs, PDDs, SRSs, test cases, and release notes.
In my current role at KGiSL (Client: L&T Finance Ltd.), I’m working on end-to-end automation and ITSM automation across L0, L1, and L2 service request journeys. I helped drive automation for ~19,000 requests (with nearly 40% auto-resolved), improved loan operations for NSTP cases (Personal Loan and Micro Loan), reduced file processing time from 8–10 minutes to 1–2 minutes, and supported HR workflow automation including onboarding verification, payroll-related processes, and Full & Final settlement.
My approach is execution-focused and collaborative—I document using tools like MS Visio and UML, work closely with business/development/QA/operations teams, and build structured artifacts like UAT cases and process maps. I combine business understanding with analytics exposure (Python, SQL, Power BI, Tableau) to deliver automation initiatives that truly remove bottlenecks.
Experience
Work history, roles, and key accomplishments
Junior Associate - BA
KGiSL
Oct 2025 - Present (8 months)
Contributed to ITSM automation across L0–L2 service request journeys, including driving automation for ~19,000 tickets and auto-resolving nearly 40% of requests. Improved loan operations and HR workflows using UiPath/OCR, reducing file processing time from ~8–10 minutes to ~1–2 minutes, and produced BRD/PDD/SRS, UAT cases, and process maps using MS Visio and UML.
Business Analyst - Trainee
L&T Finance Ltd.
Jun 2024 - Apr 2025 (10 months)
Supported RPA implementation and process optimization, contributing to automation of 35+ processes and delivering annual savings of 95,000+ manual hours. Created BRD/PDD/SRS, test cases, and release notes; documented workflows with MS Visio/UML; and supported vendor lifecycle automation for vendor creation, invoice processing, and payment release in Agile/Waterfall environments.
Business Analyst Intern
L&T Finance Ltd.
Feb 2024 - May 2024 (3 months)
Studied existing workflows to identify inefficiencies, risks, and automation opportunities, and documented proposed solutions. Built process and data flow diagrams with attention to exception handling and operational dependencies, supporting requirements documentation and user manuals.
Equity Research Intern
Patersons Securities
Jun 2023 - Jul 2023 (1 month)
Conducted equity research using market and financial data, including analyzing the impact of the Global Financial Crisis on the Indian economy. Prepared an equity analysis report on TCI Express using financial analysis and market assessment techniques.
Financial Analyst Intern
Margin Sentiment Advisory
Mar 2022 - May 2022 (2 months)
Built and maintained daily dashboards to monitor and visualize stock market data trends. Prepared regular analysis reports to support internal investment discussions and improve analysis quality.
Education
Degrees, certifications, and relevant coursework
Pune Institute of Business Management
Master of Business Administration (MBA), Fin-tech
2022 - 2024
Earned an MBA in Fin-tech at Pune Institute of Business Management from 2022 to 2024.
Aditya College of Agricultural Engineering & Technology
Bachelor of Technology (B.Tech), Agricultural Engineering & Technology
2018 - 2022
Completed a B.Tech at Aditya College of Agricultural Engineering & Technology from 2018 to 2022.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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