At Analyttica Datalab Pvt.Ltd, I managed day-to-day support tickets and implemented Service Cloud solutions with Omni-Channel and Email-to-Case. I also migrated Zendesk support data to Salesforce via REST APIs and troubleshot issues across UAT and Production environments.
In my Salesforce to ServiceNow Integration project, I built REST API callouts to create and synchronize ServiceNow Incidents from Salesforce Cases. I’m certified as a Salesforce Platform Developer I and Agentforce Specialist, with experience across Salesforce development, administration, testing, and integrations.
