Dhenly Cabanas

Researched and verified business ownership using government databases and Secretary of State records, reviewing legal documents with high attention to detail. Managed 10–30 verification cases daily, documented findings in the CRM, and handled client/stakeholder communication while safeguarding confidential information.

Developed and delivered lessons across Science, Technology, English, and Literature, creating course outlines and detailed lesson plans aligned to educational standards. Managed classroom dynamics with challenging youth populations and adapted instruction to diverse learning needs.

Oversaw daily operations including customer service and administrative tasks, ensuring efficient workflow through task delegation. Managed document services (printing, scanning, photocopying, editing), handled sales and inventory, and maintained/troubleshot office equipment.

Handled inbound and outbound calls, and supported customers via email and chat while maintaining professionalism and efficiency. Used upselling to increase revenue and accurately tracked package statuses and processed customer orders.

Provided customer service while managing the parts ordering process and performing accurate data entry to support financial recordkeeping. Assisted with bookkeeping tasks including transaction recording and reconciliation.

Managed financial records and performed bookkeeping duties with accurate cashiering and attention to detail. Provided secretarial support including document preparation and filing, while maintaining organized administrative systems for laboratory operations.

Completed an Associate of Arts and Science with a Biology major, building analytical and research skills through coursework in biological sciences.