Open to opportunities

Dheepa Lakshmi

@dheepalakshmi

Message

Entry-level system engineer eager to leverage technical skills.

Netherlands

Message

What I'm looking for

I am looking for a role that allows me to grow my IT skills and contribute to exciting projects.

I am an enthusiastic and hardworking professional seeking to enter the IT environment. With a solid understanding of SQL and Unix, I am eager to utilize my functional and technical skills to contribute effectively to a dynamic team. My experience includes knowledge in incident management, change management, and problem management processes, which I believe are crucial for ensuring smooth operations in any IT setting.

Currently, I am focused on enhancing user experience by minimizing critical issues and conducting regular health checks on applications. I have a collaborative approach, working closely with support, development, infrastructure, and QA teams to ensure seamless production monitoring and deployments. My training in automation and manual testing has further equipped me with the skills necessary to excel in this field.

Experience

Work history, roles, and key accomplishments

Current

Entry Level System Engineer

Current

Albert Hein

Sep 2023 - Present (1 year 9 months)

Currently working as an Entry Level System Engineer, focusing on incident management, change management, and problem management processes. Responsible for daily application health checks, coordinating with global teams, and ensuring smooth production monitoring and deployments. Skilled in SQL, Unix, and basic Java.

SQL Unix Incident Management Change Management Problem Management MySQL Jira

Current

Filling Crew Member

Current

Albert Hein

Sep 2023 - Present (1 year 9 months)

Working as a filling crew member, responsible for stocking and organizing products in the store. Ensuring a well-maintained shopping environment for customers.

Teamwork Customer Service Inventory Management Time Management Communication

Education

Degrees, certifications, and relevant coursework

Star Agile

Training, Software Testing

2023 - 2024

Completed training in Automation and Manual testing, focusing on software testing methodologies and tools to enhance quality assurance skills.

JJ College of Engineering and Technology

Master of Computer Science and Applications, Computer Science and Applications

2010 - 2013

Grade: 80%

Completed a Master of Computer Science and Applications with an aggregate of 80%. The program covered advanced topics in computer science and applications, preparing for a career in IT.

Bishop Heber College

Bachelor of Computer Science and Applications, Computer Science and Applications

2007 - 2010

Grade: 80%

Completed a Bachelor of Computer Science and Applications with an aggregate of 80%. The curriculum included foundational courses in computer science, programming, and software development.