Dharmendra Kumar
@dharmendrakumar3
Customer Support and MIS professional specializing in Excel reporting and CRM operations.
What I'm looking for
I’m a customer support, distribution, and MIS professional with 18+ years of experience across Pharmaceuticals, BPO, and IT. I handle bulk email processing, maintain sales data, support logistics/distribution activities, and produce clear MIS reports while keeping customer satisfaction at the center of my work.
I’m strong in Excel-based reporting and analysis—using VLOOKUP, COUNTIF, SUMIF, AVERAGE, SUMPRODUCT, CONCATENATE, MAX/MIN, TRIM, data validation, filters, charts, and pivot tables—to convert raw data into useful insights for management. I also support CRM ticket reporting in portals, troubleshoot Microsoft Outlook (Windows/LAN + ITIL process knowledge), and coordinate internal responses to resolve issues effectively.
Experience
Work history, roles, and key accomplishments
Distribution & MIS Executive
Uvb Life Sciences
Jan 2022 - Mar 2025 (3 years 2 months)
Managed distribution and MIS reporting, creating daily/weekly Excel reports and sales analysis to support sales targets. Ensured data input, validation, interpretation, and backup while maintaining accurate spreadsheets for management.
Distribution & MIS Executive
Vivo Life Sciences
Aug 2019 - Jan 2022 (2 years 5 months)
Supported distribution and MIS work by maintaining sales and bulk email datasets and preparing recurring management reports. Monitored sales performance against monthly goals and ensured timely updates of sales/order status.
Distribution & MIS Executive
Pulse Pharmaceuticals
Dec 2017 - Aug 2019 (1 year 8 months)
Prepared distribution and MIS reports using Excel, interpreting results and delivering ongoing reporting for management. Coordinated customer/internal requests and resolved issues in consultation with the management team.
Helpdesk Support Agent
Filix Consulting
Jan 2015 - Aug 2017 (2 years 7 months)
Provided helpdesk and customer support, including configuration and troubleshooting of Microsoft Outlook/Outlook Express and related e-mail issues. Classified and assigned tickets to functional, technical, and DBA teams and produced reports for CRM portal tickets.
CRM Operations Specialist
IBM (Concentrix)
Nov 2009 - Jun 2014 (4 years 7 months)
Handled CRM operations, supporting ticket workflows and preparing customer-related reports from CRM portal data. Assisted with report/form lifecycle tasks including check-in/check-out of source codes.
Distribution & MIS Executive
Pulse Pharmaceuticals
Feb 2006 - Jun 2007 (1 year 4 months)
Performed distribution and MIS data maintenance, transforming raw data into reports for management using Excel. Maintained daily reporting spreadsheets and supported data storage, manipulation, interpretation, and backup.
Education
Degrees, certifications, and relevant coursework
Dharmendra hasn't added their education
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