Anshu Singh

I’ve been working in customer support for close to four years, most of it in iGaming. I’ve run remote teams across time zones and built support workflows that keep service levels consistent even under pressure.

As a Customer Support Supervisor at Favbet (Remote), I led 15+ agents, built the VIP Support process and Back Office process from scratch, and trained managers to run them. I also owned KPI tracking, daily performance reviews, and stepped in on complex escalations when agents needed support.

Because I was on the floor myself before moving into leadership, I understand the day-to-day reality of handling 100+ chats and tickets a day. I bring that same clarity into coaching, technical interviews, onboarding training, and cross-functional coordination with PSP and service providers.

My background in medicine taught me to stay level-headed, communicate clearly under pressure, and deal with frustrated customers with empathy. I’m energized by process improvement that improves response time and customer satisfaction—not just ticket volume.