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Dhanya Nair

@dhanyanair4

Global Process Owner at NEC Software Solutions, driving SAP ACTIVATE rollouts across regions.

At NEC Software Solutions Pvt Ltd, I own the OTC-P roadmap in SAP and act as a key liaison between global business and technical teams. I supported global finance transformation programs and drove SAP ACTIVATE implementation, with India go-live in January 2024 and APAC go-live in May 2026.

I standardized global OTC workflows using Signavio and led Fit-to-Template workshops incorporating Tax, Legal, and statutory requirements. I also developed accounting policies and operational procedures, and implemented master data governance across end-to-end processes.

At LH Global Hub Services Pvt. Ltd., I managed AR across 19 countries and led a 25-member AR team in Europe. I drove automation to reduce manual work and improved turnaround by 20%.

At WNS Global Services Pvt. Ltd., I worked on finance transformation for Sony Music and OTC operations for Universal Music Group, UK. I directed international transitions and helped increase collection efficiency by 20–25% while reducing overdue accounts.

Experience

Work history, roles, and key accomplishments

Current

Global Process Owner – OTC SME

Current

NEC Software Solutions Pvt Ltd

Jul 2023 - Present (3 years 3 months)

Supported global finance transformation programs, owned ERP technology roadmap, and drove SAP ACTIVATE implementation. Standardized global OTC workflows and led Fit-to-Template workshops.

SAP Activate Signavio OTC Process Standardization Risk Management Change Management KPI Reporting ERP

Assistant Manager – Order to Cash (Europe)

LH Global Hub Services Pvt. Ltd.

Nov 2021 - Jul 2023 (1 year 8 months)

Managed AR across 19 countries, cut inefficiencies improving turnaround by 20%, and drove automation to boost productivity. Led a 25-member AR team in Europe.

Accounts Receivable OTC Automation SLA Reporting Forecasting Dashboarding Risk Control Team Leadership

Assistant Manager – Process Transformation (Sony Music)

WNS Global Services Pvt. Ltd.

Jan 2013 - Nov 2021 (8 years 10 months)

Led global finance transformation improving process visibility and audit readiness. Standardized documentation across regions, enhancing compliance.

Finance Transformation Process Improvement Documentation Compliance Audit Readiness

Senior Associate

Jardine Lloyd Thompson Pvt. Ltd.

Oct 2007 - Dec 2011 (4 years 2 months)

Managed collections and insurer settlements. Mentored team members and ensured quality standards.

Collections Insurance Settlements Mentorship Quality Assurance

Senior Analyst / Analyst – AR Deduction Team

WNS Global Services Pvt. Ltd.

Managed a 5-member team focused on AR deductions. Identified and resolved deductions in collaboration with Sales and Distribution.

Accounts Receivable Deductions Management Team Management Collaboration

Assistant Manager – Accounts Receivable (Universal Music Group, UK)

WNS Global Services Pvt. Ltd.

Led a 14-member team with strong SLA compliance and directed international transitions. Oversaw end-to-end OTC operations including order management, invoicing, collections, and deductions.

Accounts Receivable OTC SLA Compliance Team Leadership Collections Deductions Management Automation KPI Governance