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Deyton Alberto Baldizon Garay

@deytonalbertobaldizo

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Windows Server support technician with FOUNDEVER and Verizon experience, trained in Active Directory and PowerShell.

Spain

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What I'm looking for

I’m looking for remote support work focused on troubleshooting and escalating incidents in Windows environments.

At FOUNDEVER, on the Verizon account, I handled telecommunications questions and incidents, communicated solutions, followed procedures, and recorded outcomes.

Previously, at TELEPERFORMANCE on the COX account, I diagnosed service problems, provided technical assistance, guided customers step by step, and documented incidents.

My recent 210-hour Microsoft systems administration training included practical work with Windows Server, Active Directory, DNS, DHCP, Hyper-V, and PowerShell. I’m also studying Linux at LPIC-1 level and have practiced basic Linux administration and networking.

Earlier, I coordinated operations at NUTRIMIEL LTDA. and worked in warehouse management and financial analysis at BANCO CENTRAL DE NICARAGUA. I’m interested in remote support, troubleshooting, and incident escalation in Windows environments.

Experience

Work history, roles, and key accomplishments

Atención al Cliente III

Foundever

Mar 2024 - Jun 2026 (2 years 3 months)

Atendió consultas e incidencias de telecomunicaciones, comunicó soluciones, siguió procedimientos y registró resultados.

Atención al Cliente Telecommunications Resolución De Incidencias Documentation

Atención al cliente, retención y soporte técnico

Teleperformance

Jun 2021 - Feb 2024 (2 years 8 months)

Diagnosticó problemas de servicio, brindó asistencia técnica y orientación paso a paso a clientes, y gestionó y documentó incidencias.

Atención al Cliente Retention Soporte Técnico Problem Diagnosis Documentation

Gerente de Operaciones

Nutrimiel Ltda.

Oct 2011 - Oct 2020 (9 years)

Coordinó operaciones, prioridades y recursos, resolvió incidencias y mantuvo comunicación con clientes y proveedores.

Gestão Operacional Gestión de recursos Resolución De Incidencias Client Communication

Oficial especializado en construcción

Bosa Properties

Nov 2006 - Aug 2011 (4 years 9 months)

Trabajó en equipo y cumplió procedimientos de seguridad en proyectos de construcción.

Trabajo en Equipo Seguridad Construction

Responsable de almacén y analista financiero

Banco Central de Nicaragua

Jun 1992 - Feb 2006 (13 years 8 months)

Gestionó información, control operativo, análisis y documentación en roles de almacén y análisis financiero.

Information Management Control Operativo Análisis Financiero Documentation

Education

Degrees, certifications, and relevant coursework

SAAT-FORMATEL

Administración de Sistemas Linux (LPIC-1), Linux Systems Administration

2026 -

Ongoing Linux Systems Administration training at LPIC-1 level from October to November 2026, with practical experience in Linux terminal and basic administration.

Cisco Networking Academy

NDG Linux Unhatched and Linux Essentials, Linux

2026 - 2026

Completed NDG Linux Unhatched and Linux Essentials courses in 2026.

SAAT-FORMATEL

Administración de Sistemas Microsoft, Microsoft Systems Administration

Completed 210 hours of Microsoft Systems Administration training in October 2026, with practical experience in Windows Server, Active Directory, permissions, DNS, DHCP, Hyper-V, PowerShell, SNMP, and networks.