At Exotel, I developed a Python and Django routing orchestrator that directs traffic between classic NLP engines and GenAI/Bot Mandate pipelines. I also built configurable flow navigation and reporting for AI Intent Assist.
At Car-Dekho(Insurance-Dekho), I developed a life policy booking system that reduced operations turnaround time by 60%, and implemented Kafka notifications that reduced user turnaround time by 40%. At Bank of America, I automated risk report generation, reducing risk managers’ effort by 30%.
