At Expedia, I delivered $1.7M in annualized savings by reducing agent handling time and contact center sessions. I also redesigned the Lodging/Air Change flow, reducing agent contacts by 6.2%.
I designed and built a Kafka consumer pipeline that processes 500K+ events a day and stores records in MongoDB at about 20ms average latency. I also backfilled 10M historical records in three days using Dataproc and Airflow, with zero data loss.
At Expedia, I migrated the legacy lodging cancellation flow to the LLM-powered Intelliflow agent, delivering a successful POC. I also created automated remediation for code vulnerabilities, resolving more than 50 findings a month.
Earlier, at Publicis Sapient (Client: Goldman Sachs), I refactored a legacy codebase and developed an AutoSys job for CSV-to-Elasticsearch ingestion. At Infosys, I reduced API response time by 40% and shipped features across Angular frontends and backend REST APIs.
