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DEVENDER ARORA

@devenderarora

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Experienced Senior Network Engineer with expertise in network management.

India

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What I'm looking for

I am looking for a challenging role in a dynamic organization that values innovation and teamwork, where I can further develop my skills and contribute to impactful projects.

I am a dedicated Senior Network Engineer with extensive experience in managing and maintaining complex network infrastructures across India. Currently, I lead a team of 10 engineers at Presto Infosolutions, where I oversee the WAN and LAN infrastructure for approximately 2200 sites. My role involves advanced troubleshooting, incident resolution, and ensuring maximum uptime for clients through effective service level management.

Throughout my career, I have developed a strong proficiency in various networking protocols, including EIGRP, OSPF, and BGP, as well as switching technologies like VLAN and STP. My previous roles have equipped me with the skills to handle escalated network issues, coordinate with service providers, and implement technical processes that enhance operational efficiency. I take pride in my ability to provide stability and support to network services, ensuring seamless connectivity for clients.

Experience

Work history, roles, and key accomplishments

Current

Senior Network Engineer

Current

Presto Infosolutions Pvt Ltd

Oct 2023 - Present (1 year 9 months)

Led a team of 10 engineers, overseeing the configuration and maintenance of WAN/LAN infrastructure for the ESIC network across 2200 sites in India. Provided advanced troubleshooting and timely resolution of customer incidents, utilizing tools like BMC Remedy, Solarwind, HP NNMi, and HPSM. Managed escalated network issues, coordinated with service providers, and ensured maximum uptime for clients.

Network Troubleshooting Tools Solarwinds VLAN EIGRP OSPF BGP

Network Engineer

CMS Computers Ltd.

Sep 2019 - Oct 2023 (4 years 1 month)

Configured and maintained WAN/LAN infrastructure for the ESIC network across 2200 sites in India, ensuring stability through advanced troubleshooting and timely incident resolution. Utilized network monitoring tools such as BMC Remedy, Solarwind, HP NNMi, and HPSM for issue resolution and performance monitoring. Handled escalated customer network issues, managed service tickets, and coordinated wi

Network Troubleshooting Tools Solarwinds HP NNMi VLAN EIGRP OSPF BGP

Network Engineer

Presto Info Solutions (I) Pvt Ltd.

Sep 2016 - Sep 2019 (2 years 11 months)

Managed a team of 20 engineers, providing network support to clients across 2200 locations in India. Handled technical and process-related escalations, ensuring timely resolution and updating technical policies. Maintained high network uptime by managing SLAs and coordinating effectively with ISPs.

Escalation Management SLA Management Team Leadership

Network Engineer

Wipro InfoTech

Jan 2014 - Sep 2016 (2 years 8 months)

Served as Network L1 Team Lead, managing a team of 20 engineers and providing network support to clients across 2200 locations in India. Ensured maximum network uptime by managing SLAs and providing remote and voice support to users. Utilized EMC and BMC Remedy for network monitoring and ticket management, coordinating with BSNL and Tata for link issue resolution.

Team Leadership SLA Management BGP

Network Support Executive

Convergent Communications (I) Pvt Ltd.

Aug 2012 - Aug 2013 (1 year)

Configured and deployed Wi-Fi Access Points within the network, managing and troubleshooting network devices including switches and access points. Resolved Wi-Fi, LAN, printer, desktop, and cabling connectivity issues for guests and internal users. Monitored all network access points and prepared daily reports on calls and connectivity.

Switch Management LAN Troubleshooting

Education

Degrees, certifications, and relevant coursework

Swami Vivekanand Subharti University

Master of Computer Applications, Computer Applications

Completed a Master of Computer Applications degree. Focused on advanced topics in computer science and applications.

Delhi University

Bachelor of Commerce, Commerce

Graduated with a Bachelor of Commerce degree from Delhi University. Gained foundational knowledge in business and commerce.

IACM (Institute of Advanced Computing And Management)

Diploma, Hardware & Networking

Completed a Diploma in Hardware & Networking, including CCNA certification. Acquired practical skills in maintaining network environments and sound knowledge of networking.