Open to opportunities

Deniz Tuna

@deniztuna

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Logistics and supply chain leader optimizing cross-border freight, customs, and last-mile delivery.

Germany

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What I'm looking for

I’m looking for a role where I can lead end-to-end logistics and cross-border operations, drive SOP/KPI improvement, and improve compliance through data-driven process optimization—while also supporting scalable e-commerce and marketplace growth.

I’m a Logistics and Supply Chain Manager with 18+ years of experience in international freight, customs clearance, warehouse operations, courier networks, and last-mile delivery. I’ve led logistics operations handling up to 50,000 parcels per day and managed teams of up to 42 employees.

I specialize in process optimization and compliance—engineered international shipping solutions and designed customs clearance procedures to ensure documentation met regulatory requirements. I resolved recurring compliance issues and complex documentation hurdles, reducing penalty fees and shipment rejections at customs by [80%].

I build high-visibility operations through SOP development, KPI management, and parcel-level control. By implementing parcel-level scanning, structured operational reviews, and escalation processes, I reduced transit delays by 16–24 hours and improved end-to-end scanning accuracy; I also increased efficiency by [150%] and streamlined the returns process.

More recently, I’ve expanded into end-to-end e-commerce logistics and marketplace operations, coordinating inventory, warehousing, and transportation for Amazon FBA and dropshipping across multiple sales channels. I’m also leveraging a data-driven digital marketing skill set (SEO/SEA, Meta Ads, Google Ads) to support growth while keeping operations disciplined and scalable.

Experience

Work history, roles, and key accomplishments

Ops / Account Manager

Okro Group

Mar 2021 - Feb 2025 (3 years 11 months)

Managed end-to-end Amazon FBA and dropshipping logistics across inventory, warehousing, and transportation. Optimized international shipping and customs documentation, reducing customs penalty fees by 80% and improving service efficiency by 150%.

Amazon FBA Operations Customs Clearance SOP Development KPI Management Process Optimization MS Excel CRM

General Manager, Logistics

Skynet Worldwide Express

Dec 2019 - Jan 2021 (1 year 1 month)

Led daily logistics operations for 20,000–50,000 parcels/day and managed a 42-person team plus 15 daily courier routes. Improved parcel scanning accuracy and reduced transit delays by 16–24 hours through structured operational reviews and escalation.

Last Mile Delivery Warehouse operations Team Leadership KPI Reporting Process Optimization Routing Escalation Management EU Logistics

Operations Manager

Skynet Worldwide Express

Dec 2017 - Dec 2019 (2 years)

Managed EU hub air and road freight volumes, including 15–25 weekly air shipments and 200–300 weekly road movements. Coordinated international carriers and customs brokers, improved last-mile routing and scanning accuracy, and handled 100+ shipment-level clearances per week.

Air Freight Customs Clearance Carrier Coordination Last Mile Training Compliance Management

Sales Manager

Skynet Worldwide Express

Jan 2016 - Dec 2017 (1 year 11 months)

Managed and expanded B2B/B2C client portfolios by designing tailored logistics solutions and supporting service-level planning and pricing. Improved documentation workflows through client training and standardized processes, contributing to early revenue growth and a 2016 Growth of Sales Award.

B2C Sales Stakeholder Management KPI Analysis Client Enablement

International Specialist & Assurance

FedEx Express

Dec 2012 - Jan 2016 (3 years 1 month)

Analyzed weekly KPI and failure reports to identify chronic documentation issues and improved export compliance across air and road shipments. Trained clients and internal staff, reducing paperwork-related shipment failures by 45% over two years.

KPI Management Export Compliance Process Improvement Client Training Failure Analysis Operational Quality

Ops Supervisor

DPEX Worldwide Express

Jan 2010 - Jan 2011 (1 year)

Supervised operations for express logistics in London, UK.

Operations Supervision Last Mile Delivery Shipment Tracking Documentation Control KPI Management Process Optimization Carrier Coordination SOP Development Team Leadership Compliance Support

Ops Specialist

Euroturk Freight Solutions

Jan 2012 - Present (14 years 5 months)

Worked as an operations specialist supporting freight/logistics activities in Cambridge, UK.

Freight Operations Customs Clearance Process Management KPI Tracking Cross Border Logistics Warehouse Handling Support SOP Development

Sales Support

TNT Express

Jan 2008 - Present (18 years 5 months)

Provided sales support for express logistics in Istanbul, Turkey.

Sales Support Customer Service Logistics Coordination CRM Reporting Client Communication Data Tracking Process Support Account Management

Education

Degrees, certifications, and relevant coursework

WBS Training

Professional Development Training, E-commerce and Marketplace / Digital Marketing

Activities and societies: SEO/SEA, Google Ads, Meta ads, customer journey/persona mapping, marketplace strategy, product listing optimization, GDPR/return policies, analytics and KPI tracking.

Completed e-commerce and marketplace training covering digital marketing (SEO/SEA, Google Ads, social media), customer journey mapping, online shop and marketplace operations, and KPI/data tracking. Also covered relevant e-commerce legal topics such as GDPR and return policies.