At APPZOID LTD, I process 100+ manual customer payment and verification cases daily while meeting operational SLAs. I review payment methods and source-of-funds information, and conduct initial identity and document checks.
I use Zendesk and Jira to troubleshoot operational blockages and resolve stuck payments. With Google Sheets formulas and SQL, I track verification queues and team performance metrics, and escalate high-risk cases and transaction anomalies.
Previously, at ITMIUM LTD, I conducted CDD and EDD using Sumsub and Jumio, verified corporate documentation, and identified UBOs. At Harats Cyprus LTD, I managed back-office operations, reconciled cash, and prepared financial and operational reports.
