DHDelcio Horacio
@delciohoracio
Creative IT Consultant with 9+ years of experience delivering digital solutions.
AngolaWhat I'm looking for
With over 9 years of experience in the IT sector, I specialize in delivering user-friendly digital solutions across Microsoft 365, Power Platform, and WordPress. My journey has taken me from roles as a Freelancer and Front-End Developer to my current position as a Microsoft 365 Specialist and Power Apps Developer. I am known for my initiative and ability to work independently, creating clean, intuitive applications and websites that align technology with business goals.
Throughout my career, I have achieved significant milestones, including reducing incidents by 45% through proactive monitoring and enhancing collaboration by 40% with a SharePoint framework for over 500 users. My expertise extends to automating workflows with Power Automate, which has saved teams an average of 10 hours per week. I am passionate about leveraging technology to drive efficiency and improve user experiences, as demonstrated by my role in co-leading a Copilot pilot that increased AI adoption by 35%.
Experience
Work history, roles, and key accomplishments
IT Consultant
Local SMMEs
Jan 2024 - Present (1 year 5 months)
Provided tailored IT solutions to enhance business operations, assessing IT infrastructure and identifying areas for improvement. Services included Microsoft 365 setup and maintenance, network configuration, and SharePoint solutions.
Microsoft 365 Technical Support Specialist
Microsoft
Feb 2025 - Present (4 months)
Delivered expert technical support and advisory services for Windows, Microsoft 365, and Copilot AI, successfully resolving complex issues daily. Assisted clients with setup, configuration, and advanced troubleshooting for Microsoft 365 apps and services, enhancing user experience and improving system performance.
IT Consultant & HelpDesk
BBOpEX
Jan 2024 - Jun 2024 (5 months)
Advised on and implemented technology solutions to streamline business operations, automate processes, and boost overall productivity. Designed and deployed customized SharePoint environments for multiple branches, enforcing granular access control and establishing structured document management systems.
Help Desk Support
Kathea Energy
Jan 2022 - Dec 2023 (1 year 11 months)
Provided technical support to internal teams, troubleshooting and resolving issues with computers, software, and network connections. Managed and tracked support requests using a ticketing system, ensuring timely resolution or escalation.
Head of IT
Kathea Energy/Communications
Jan 2023 - Dec 2024 (1 year 11 months)
Spearheaded IT operations management across 5 branches and serving 5000+ clients, overseeing hardware, software, security systems, internet services, and infrastructure. Led the IT support team, providing on-site and remote technical support and resolving complex IT challenges.
Education
Degrees, certifications, and relevant coursework
High School (Angola)
High School Completed, Metal Mechanics
Completed high school education with a focus on metal mechanics.
University (South Africa)
Bachelor's Degree, Computer Science
Earned a Bachelor's Degree in Computer Science.
Availability
Location
AngolaAuthorized to work in
Job categories
Skills
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