DKDeep Kumar
@deepkumar
Seasoned Product Manager with expertise in AI-driven customer experiences.
IndiaWhat I'm looking for
I am a seasoned Product Manager with over 12 years of experience in real-money gaming, e-commerce, and business analysis across the UK and India. My expertise lies in managing end-to-end product lifecycles, from discovery to delivery and continuous improvement, particularly for high-growth startups and large enterprises. I have a proven track record of driving cross-functional teams and leveraging AI/ML technologies to enhance customer experiences and deliver measurable business impact.
At Entain, I led self-serve initiatives that optimized workflows and integrated automation tools, resulting in an 18% reduction in customer contacts and a 15% improvement in first-time resolution rates. I also redesigned the Help Centre Knowledge Base, which reduced customer contact volume by 12%. My commitment to enhancing customer experience is further demonstrated through my development of a closed-loop feedback system that increased feedback collection rates by 20% and improved query resolution by 42%.
Outside of my professional endeavors, I actively mentor entrepreneurs and aspiring Product Managers, collaborate with startups, and explore the evolving landscape of AI-driven agents. I am passionate about creating impactful products that not only meet business goals but also enhance user satisfaction.
Experience
Work history, roles, and key accomplishments
Senior Product Manager
Entain
Jul 2021 - Present (4 years)
Led self-serve initiatives across 100 Entain labels by optimizing workflows and integrating automation tools,leading to ~18% reduction in customer contacts and a 15% improvement in first-time resolution rates. Enhanced the machine learning algorithm to identify at-risk gamblers based on behavioral patterns,promoting early intervention and driving a 14% increase in voluntary adoption of Responsible
Product Manager
Nisum Consulting Pvt.Ltd
Mar 2021 - Present (4 years 4 months)
Improved delivery estimate accuracy resulting in 5% reduction in missed deliveries. This role involved working as an Off-shore Product Manager for Williams Sonoma (USA & Canada).
Digital Product Manager
The Jewellery Channel Ltd
Jan 2017 - Present (8 years 6 months)
Doubled the revenue share from Digital Channels with overall revenue growing at 20% YOY. Built and scaled the Mobile App and the OTT App to 10X in Revenue in 2 years.
Senior Business Analyst
The Jewellery Channel Ltd
Nov 2014 - Present (10 years 8 months)
Enhanced inventory turnover by 25% through data-led forecasting and vendor performance optimization. Launched 2 new categories successfully and implemented scalable Buying and Inventory systems.
Deputy Manager
Vaibhav Global Ltd
Apr 2013 - Present (12 years 3 months)
Drove merchandising,crafted product storyboards,and managed vendors to deliver impactful campaigns. This role focused on operational and strategic aspects of product delivery.
Education
Degrees, certifications, and relevant coursework
PerplexityAI
Business Fellow, Product Strategy
Engaged in a business fellowship program focused on product strategy, enhancing skills in strategic planning and execution for product development.
IUIndian Institute of Management, Udaipur
Post Graduate Diploma in Management, Management
Completed a Post Graduate Diploma in Management, gaining comprehensive knowledge in business administration and management principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Website
tinyurl.com/My-body-of-workJob categories
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