deepika singh

I’m a service desk analyst and IT technician who delivers expert-level support to users and teams through fast, structured troubleshooting. I’ve managed and resolved service desk queries while aligning my work with ITIL processes for incident and problem management.

At Wipro technologies Infrotech, I’ve polished my approach to customizing desktop applications, installing computer applications and peripherals, and supporting HDFC Bank applications to ensure timely resolution and minimal downtime. I’m comfortable working across Windows environments and actively participate in client discussions to improve service performance and outcomes.

I also handle escalations by phone and email, focusing on prompt assessment and resolution of hardware and software issues while maintaining client satisfaction. In parallel, I’ve successfully managed and led a team—driving efficient operations and meeting service performance metrics through systematic diagnostics and repair.

Previously, as a Desktop Engineer at Renovision Automation Services, I provided helpdesk support for printers, PCs, and laptops, including user diagnostics and escalation ticket handling. I configured VPNs over remote control, supported software and operational needs (including database and security requirements), and installed software updates and vulnerability patches—while troubleshooting Citrix Workspace and Outlook to restore day-to-day productivity.

Earlier, as an Technical Engineer at Digital web solution, I delivered senior technical support for network applications and carried out hardware/software repair, malware and virus removal, and new workstation configurations. Throughout my career, I bring a positive, detail-focused troubleshooting mindset to every incident—aiming for stable systems, clear communication, and reliable service delivery.