Deepal Jaiswal

Handled end-to-end patient services for a UK-based private medical chain client, including queries, appointment bookings, refunds, and grievance resolution via email and phone. Served as front-line service contact for UK patients, maintaining consistent resolution and communication standards.

Managed client queries and invoice disputes for UK-based logistics clients, resolving billing discrepancies to protect revenue and client relationships. Applied daily client payments in Sage and worked proactively to lift collections across the portfolio.

Held sole point-of-contact status for key US stakeholders on a $16M/month portfolio, resolving high-complexity billing disputes through negotiation. Delivered 100% billing accuracy, built and led a 6-person AR team, and owned daily cash application and aging report reviews.

Managed front-office and facilities operations for Partners and C-suite executives, sustaining a 98% internal satisfaction rating. Coordinated IT, Finance, and HR on resource allocation and facility management, and led training sessions on professional etiquette.

Managed in-flight safety protocols and medical emergencies on international routes, maintaining composure under high-pressure conditions. Delivered premium, culturally-adapted service across international routes within rotating, cross-cultural crews.

Processed high-volume credit documentation with 100% compliance to Citibank's global regulatory standards. Streamlined daily verification workflows to meet turnaround-time targets and coordinated with internal teams to resolve application bottlenecks.

Bachelor of Computer Applications degree from Tilak Maharashtra University, completed from 2009 to 2012.