Deepak Rauthan
@deepakrauthan
Operations Specialist at Ciso CyberSecurity coordinating client issues, projects, and executive support.
IndiaWhat I'm looking for
At Ciso CyberSecurity, I manage client communication, handle escalated issues, and coordinate with internal teams to track project deliverables. I also provide executive assistance with scheduling and task prioritization.
At Tecomella Pvt. ltd, I managed customer interactions across chat, email, and calls, and led and mentored team members. I used CRM systems and Excel reports to track issues and team performance.
At Genesys International Pvt.Ltd., I performed quality assurance on production data and developed Excel-based MIS reports and performance dashboards. I also conducted training sessions and worked with production and QC teams to resolve operational and data-related issues.
Experience
Work history, roles, and key accomplishments
Operations Specialist
Ciso CyberSecurity
Aug 2021 - Present (5 years 2 months)
Managed end-to-end client communication and handled escalated cases to improve response efficiency. Coordinated with internal teams to track project progress and provided executive assistance.
Senior Customer Support Executive
Tecomella Pvt. Ltd.
Aug 2019 - Aug 2021 (2 years)
Managed customer interactions across multiple channels and led team members by delegating tasks and tracking performance. Utilized CRM systems to manage customer data and resolve high-priority escalations.
Quality Assurance
Genesys International Pvt. Ltd.
Mar 2018 - Jul 2019 (1 year 4 months)
Performed quality assurance and validation of production data to ensure accuracy. Developed Excel-based MIS reports and conducted training sessions to improve team productivity.
Education
Degrees, certifications, and relevant coursework
Uttarakhand Technical University
B. Tech, Civil Engineering
Completed B. Tech in Civil Engineering from Uttarakhand Technical University in 2018.
Guru Nanak Academy
Higher Secondary, General Studies
Completed higher secondary education from Guru Nanak Academy in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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