Deborah NnaNna

I am a results-driven virtual assistant with strong administrative expertise and a focus on exceptional customer support. I manage calendars, emails, bookkeeping tasks and coordinate projects while maintaining clear communication with stakeholders.

At NovaTech Solutions I improved customer satisfaction by reducing complaint emails 20% and increased customer retention 25% through data-driven process changes. I streamlined client onboarding with a standardized checklist that cut setup time by 30% and maintained a 95% first-contact resolution rate for support tickets.

I drafted company-wide communications, supported CEO calendar and email management, and helped plan a virtual event working with multiple vendors. I bring efficiency, empathy, and proactive problem-solving to teams seeking reliable virtual administrative leadership.