Deborah Fizcal-Osorio

I’m a bilingual childcare and customer support professional who handles sensitive inquiries with clear, accurate updates through phone and chat-style communication. With 5 years of childcare experience, I’m trusted for calm judgment, de-escalation, and maintaining control of conversations—while following procedures and documenting next-step actions.

In my current role as a daycare teacher assistant/floater, I support daily operations and provide responsive support across classrooms. I communicate with parents/stakeholders by phone to address concerns, share updates, and explain next steps in an organized, respectful way, and I use calm listening and clear boundaries to de-escalate upset individuals.

I also bring hands-on experience across age groups, from infants and 1 year olds to preschool support, including guiding daily activities and promoting language development through reading and storytelling. Previously, I worked as a babysitter supervising children ages 0–13, managing conflicts with patience, preparing meals and snacks, and maintaining hygiene—plus training new daycare teachers on health and safety standards. I hold CPR/First Aid and Epi-Pen training, and I’m consistently recognized for attention to detail and complete, actionable documentation.