Cassandra User

Developed and implemented age-appropriate curriculum to promote cognitive, social, and physical development while enforcing safety protocols and maintaining cleanliness. Established regular parent communication and delivered progress reports to support child development.

Provided classroom instruction and individualized support for students with special needs, implementing behavior management and accommodation strategies. Collaborated with staff and parents to document progress and support learning goals.

Cared for a 2-year-old classroom, leading storytime, sensory play, crafts, and free play while ensuring feeding and safety. Communicated incidents and developmental updates to managers and parents.

Managed the 1–2 year old classroom with structured activities, sensory play, and routines for feeding and toileting while maintaining safety and supervision. Reported incidents and updates to supervisors and parents.

Handled remote customer interactions and administrative tasks, maintaining phone etiquette and data accuracy while meeting performance expectations. Managed records and supported team objectives in a remote environment.

Performed food preparation, cooking, and front-of-house duties while adhering to food safety and cleanliness standards. Assisted with cash handling and customer service during high-volume shifts.

Handled inbound/outbound calls to provide customer support and sales, maintaining phone etiquette and accurate records. Met performance metrics while resolving customer inquiries and documenting outcomes.

Prepared menu items and maintained kitchen operations while following food safety and quality standards. Collaborated with team members to ensure timely service during peak periods.

Processed payments for employees and supported investment-related administrative tasks, ensuring accurate disbursements and record-keeping. Coordinated with finance and HR to resolve payment issues.

Grade: 3.79 GPA

Completed an Associate of Science in Business Administration at Vista College from February 2017 to June 2018, graduating with a 3.79 GPA.

Earned a High School Diploma from Killeen High School in June 2013.