DeAnte Firmin

Leading the design and deployment of AI agents that help users navigate and troubleshoot access to sensitive data through conversational interfaces integrated with Okta, Databricks, and enterprise metadata systems.

Architecting and developing metadata-driven AI agents that surface lineage, schema, and entitlement context through natural-language interaction — transforming static metadata into a s

Modernizing legacy ETL workflows into scalable ELT architectures using Databricks Delta Lake, Unity Catalog, and Auto Loader, improving data latency, reliability, and audit visibility.

Integrating access-control metadata and global group mappings with platform security policies to automate entitlement verification across regulated datasets.

Collaborating with architecture, compliance, and platfo

Designed and implemented a security framework for fine-grained access in Databricks and Teradata using RLS/CLM to comply with enterprise standards.

Created data pipelines that standardized security audit logging across multi-tenant environments.

Partnered with governance teams to ensure traceability from source-to-consumption through lineage documentation and metadata enrichment.

Built and optimized data pipelines on AWS for multi-source ETL, improving data refresh frequency and reducing query times.

Automated repetitive data loading and transformation processes using Python and SQL.

Supported dashboards and reporting systems by tuning query performance and validating data quality.

Developed and maintained internal web tools, APIs, and scripts for data management operat

Design and develop websites by using modern programming languages depending on the need of the site
Modify existing websites to fix errors, improve the overall quality and functionality or update integrations with other applications
Evaluate and provide feedback on UI/UX in terms of technical feasibility

Developed and maintained custom web and database solutions, APIs, and data extraction tools.

Automated internal manual workflows with web scraping and process automation scripts, improving team efficiency.

Collaborated with design and dev teams on front-end integrations, usability testing, and code reviews.

Implement Robotic Processing Automation for various clients to allow the re-assignment of FTEs
Increase department efficiency and decrease client cost by implementing Role Based Access Control alongside electronic service forms.
Lead various long-term projects simultaneously ensuring timeliness of product releases.

o Responsible for creating user accounts across many clinical and non-clinical apps including but not limited to general account access, security groups, distribution lists.
o Responsible for resolution or escalation of tickets related to this service
o Provisioning for new and existing customers
o Participate in team meetings to further the business objectives and goals
o Communicate with the Se

• Act as SME and take ownership of all assigned tickets.
• Monitor network devices, clusters and remote database and report problems to IT Management.
• Participate in weekly conferences and change control meetings.
• Mentor and coach new help desk support analysts

Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group
Provide accurate and creative soluti