At Driven Brands, I led, coached, and trained a team as Central Review Manager, and collaborated in quarterly insurance DRP meetings to meet and exceed goals. Earlier, as a Central Review Analyst, I performed compliance reviews using data to align estimates with standards and improved TCOR, store CCC Score Cards, and overall DRP performance.
Before Driven Brands, I wrote estimates and supplements, finalized insurance billing, and ensured repair quality at Cornforth Campbell Carstar. At Bjorneby’s Carstar Collision, I streamlined production, managed parts processes, and implemented a new estimating system. My experience includes CCC One, Mitchell Estimating, Alldata, and I-CAR Platinum certification.
