Cesar Rios

Prepare detailed collision repair estimates, coordinate repairs with insurance partners, order parts, and oversee the repair process end-to-end to ensure timely, quality service for customers.

Prepared accurate collision repair estimates, reviewed vehicle damage thoroughly, coordinated technicians and parts procurement, and negotiated with insurers to maintain repair quality and efficiency.

Reviewed network shop estimates, verified parts sourcing and compliance with shop guidelines, and supported catastrophe deployments for field and virtual claims across the US.

Wrote and negotiated collision repair estimates across DRP programs, coordinated with body and refinish teams, managed quality control, and handled customer relations from intake to delivery.

Prepared and negotiated collision repair estimates for walk-in customers and insurer programs, collaborated with technicians to complete repairs, and maintained customer service standards.

Served as temporary shop estimator filling in during medical leave; prepared estimates and coordinated repairs to maintain shop throughput and quality.

Supervised 20+ employees, managed DRP programs and estimating for major insurers, implemented production SOPs and repair cycle-time methods, and handled customer service and quality control.

Assisted management and production operations, wrote estimates for insurer programs, coordinated with technicians for repairs, and enforced quality control and customer service standards.

Owned and managed a high-volume collision center, handled insurance contracts, estimating and negotiations, hired staff, implemented SOPs and production methods to increase productivity and customer satisfaction.

Led production meetings, oversaw DRP programs and parts processes, performed estimates and negotiations with insurers, and managed a team to maintain repair quality and throughput.