David Ayete

Handled inbound and outbound customer calls by providing accurate product/service information, resolving complaints, and managing call escalations to supervisors when needed. Worked toward call centre KPIs such as AHT and first call resolution while supporting upselling and cross-selling through continuous learning.

Taught primary and JHS curriculum by planning and delivering lessons across ability ranges, maintaining discipline, and supporting student progress through assessment and record keeping. Served as headteacher for 4 years, coordinated school activities, ran ICT/computer lab activities, and handled BECE registration and school census data entry.

Provided café/cyber services including printing, encoding, book binding, lamination, scanning/photocopy operations, and inventory/log record keeping. Supported customers with Microsoft Office and Adobe use and delivered Windows/LAN assistance, maintenance, troubleshooting, and antivirus/data backup guidance.

Assisted with classroom support and learning activities during the school field experience placement while working with teachers to contribute to student learning needs. Followed school procedures and supported day-to-day activities in an educational environment.

Prepared, processed, and tallied bank statements for delivery, provided customer service, and detected discrepancies in financial records. Produced daily reports and handled dispatch of foreign bank statements to ensure accurate processing and turnaround.

Welcomed customers, handled enquiries and orders, and maintained hygiene, welfare, and stock levels with a strong focus on health and safety and customer satisfaction. Supported independent and team work and assisted with closing duties including cashing up.

Captured applicant biographical data and biometrics (ten fingers, iris, portrait), collected signatures, and issued receipts during registration. Transmitted applicant data to the NIA data centre and supported online de-duplication and centralized printing workflows.

Provided executive support by making calls and enquiries, typing and filing administrative paperwork, and researching financial products. Ensured compliance-related documentation (Financial Services Authority requirements) and processed bank statements for delivery.

Provided customer assistance and advice, handled cash, and managed debt collection by contacting debtors, explaining payment obligations, and negotiating voluntary payment plans. Completed forms and documentation accurately and maintained records of account collections activity.

Completed a Bachelor of Arts degree in Social Studies in Education through distance education (Accra Wesley Girls Campus).

Studied system and network engineering, covering hardware, networking, Linux, and related software topics. Earned a professional diploma in system engineering (IPMC).

Completed training in Microsoft Office applications and computer hardware, including Word, PowerPoint, Publisher, and Excel, plus an introduction to computer components.