At Understood Care, I led quality reviews and advocate coaching to reinforce consistent patient communication, documentation, and follow-through on care needs. I also analyzed outreach, patient satisfaction, and appointment trends to inform coaching priorities and leadership reports.
Across medical assistant roles in primary care, women’s health, behavioral health, pediatrics, and integrative medicine, I supported patient care through intake, clinical procedures, coordination, and education. At Pediatric Gastroenterology of Florida, I provided caregiver education and NG-tube training to help families put care instructions into practice at home.
