David-Mike Pironneau

Delivered industry-certified instruction across three Career & Technical Education programs covering cybersecurity, networking, and systems administration for classes of 18–24 adult learners. Taught CompTIA Security+, A+, Network+, and Cisco CCNA certification tracks, and developed hands-on labs and practice exams.

Administered network accounts, hardware, and software across two campuses, performing computer imaging, deployments, and firmware updates. Implemented security controls including firewalls, two-factor authentication, and complex password policies, and managed virtual servers and network access for remote sites.

Designed and implemented comprehensive security protocols including RBAC, VPN deployment, and data protection measures, reducing unauthorized access risks. Led a team of 26 staff members, overseeing infrastructure, training, operations, and budget management for a multi-campus non-profit.

Evaluated 25–30 calls daily in French and Creole, assessing accuracy, compliance, and adherence to quality standards. Compiled detailed analytical reports identifying trends, weaknesses, and actionable recommendations.

Managed 35–40 daily cases handling sensitive PHI in full compliance with HIPAA regulations, demonstrating disciplined data governance. Supported DoD members, providers, and pharmacies in navigating secure systems and sensitive benefit information.

Provided multilingual technical support to a team of 14, troubleshooting help desk issues and resolving system level problems across European, Caribbean, and Canadian markets. Maintained data integrity and service quality standards across 45–60 daily international client interactions.

Master of Science in Cybersecurity with a concentration in Information Technology Management.

Bachelor of Science in Economics with a minor in Religions.

Bachelor of Arts in Biblical Studies.

CompTIA Security+ (SY0-701) certification issued in March 2025.