At Akovil Limited, I plan and manage Meta (Facebook/Instagram) ad campaigns, from audience targeting to budget optimization. I also write ad copy and sales page content, and manage sales funnels that guide leads from ad click to purchase.
As a Telesales Closer Representative at Public Private Partnership Organization, I closed sales over calls, chat, and email, handling objections and guiding qualified prospects toward purchase. I tracked leads and deals through the sales pipeline using CRM tools.
At Outsource Global Technology Limited, I supported customers through email, chatbot, calls, and messages. I resolved complaints, escalated complex issues when needed, and recorded customer interactions in CRM systems.
My earlier work included virtual assistance for Clothing Line Store and freelance English–Hausa translation. I managed scheduling and customer inquiries, and translated and proofread documents while preserving their tone and intent.
