Open to opportunities

Dashira Sierra

@dashirasierra

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Customer relations specialist improving escalations, retention, and workflows through data-driven support.

United States

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What I'm looking for

I’m looking for a customer-focused role where I can own escalations end-to-end, collaborate cross-functionally, and use CRM and operational data to improve workflows, retention, and service quality while delivering measurable customer satisfaction.

I own end-to-end resolution of executive-level escalations, partnering across Legal, PR, Operations, Compliance, and Product to protect brand experience and customer retention. I manage high-volume support across email, phone, and chat while maintaining SLA and 98% customer satisfaction through clear, empathetic communication.

I also drive operational improvements—using root cause analysis to reduce repeat escalations by 20% and streamlining reporting efficiency by 30% with CRM data. Earlier, I led retail operations for 200+ associates, delivering strong customer outcomes and results while managing $1M+ in monthly revenue and improving onboarding outcomes.

Experience

Work history, roles, and key accomplishments

Executive Customer Relations Specialist

Amazon.com, Inc.

Jun 2022 - Sep 2025 (3 years 3 months)

Owned end-to-end resolution of executive-level escalations affecting customer retention and brand experience, managing high-volume support across email, phone, and chat while maintaining SLA and 98% customer satisfaction. Drove operational improvements through root cause analysis and cross-functional collaboration to reduce repeat escalations and improve reporting efficiency.