At Andersen, I owned end-to-end requirements delivery for core features of the Allyz travel platform, including flight tracking and airport lounge access. I defined membership eligibility rules and acceptance criteria, helping reduce subscription-related support inquiries by 12%.
I led requirements management and localization for the Australian market launch, coordinating content, design, backend, and localization teams. I also coordinated the integration of Allianz medical widgets into ING banking channels, helping reduce cross-system request processing time by 11%.
For the Allianz and Santander Metaportal, I delivered requirements for an MVP that gave Santander customers access to Allianz insurance services through digital banking. I translated business needs into user stories, acceptance criteria, and BPMN flows, contributing to a 10% reduction in post-MVP rework.
