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Darren Wails

@darrenwails

Remote call centre operations at World Call International, monitoring calls handled by 100+ agents and coaching them in real time.

Mexico

Message

What I'm looking for

I'm seeking remote opportunities in operations, customer support, call-centre quality and supervision, online research, and digital media.

At World Call International, I monitored calls handled by more than 100 agents, joined live customer calls when needed, and provided real-time guidance during customer interactions.

At MENZIES HOTELS – SILVERLINK PARK, I progressed from porter to Head Porter, department manager, and hotel manager, gaining experience in guest service and hotel operations.

Through Phoenix Visions FX, I edit English-language videos and create YouTube thumbnails and promotional graphics. I also bring more than 30 years of professional DJ and entertainment experience, and founded TRANCE IN YA PANTS™.

Experience

Work history, roles, and key accomplishments

Remote Call Centre Manager

World Call International

Feb 2024 - Dec 2024 (10 months)

Monitored calls for over 100 agents, provided real-time guidance, and assisted with customer issues. Collaborated with managers and joined owner on client calls.

Call Monitoring Coaching Customer Support Operational Collaboration Client Facing

Hotel Manager

Menzies Hotels – Silverlink Park

Jan 2008 - Dec 2009 (1 year 11 months)

Progressed from porter to Head Porter, Department Manager, and ultimately Hotel Manager. Managed hotel operations, staff coordination, and guest services.

Hotel Operations Staff Coordination Guest Service Department Management

Professional DJ, Entertainer & Event Presenter

International DJ Goose

Performed at nightclubs, beach clubs, luxury hotels, festivals, and private events across multiple countries. Experienced in event hosting and audience engagement.

Disc Jockey Event Hosting Audience Engagement Promotion Client Relations

Freelance Video Editor & Digital Content Creator

Phoenix Visions FX

Create YouTube thumbnails and promotional graphics. Edit English-language video content using CapCut and DaVinci Resolve.

Video Editing Capcut DaVinci Resolve Thumbnail Design Digital Content Creation

Founder & Event Promoter

Trance In Ya Pants

Developed an independent electronic music and entertainment brand. Created promotional campaigns and coordinated event logistics and supplier relationships.

Event Promotion Brand Development campaign creation Logistics Coordination