At Mohito, I supported customers in person, by phone, and over email, resolving inquiries, complaints, and complex situations. I was promoted from Sales Associate to Deputy Store Manager in recognition of my performance and leadership potential.
As Deputy Store Manager, I managed daily store operations, including scheduling, inventory control, cash handling, and administrative tasks. I also collaborated with management to improve operational efficiency and maintain customer service standards.
I supported the onboarding and training of new team members and used Microsoft Office, Excel, and Google Workspace for reporting, documentation, and operational coordination.
I'm currently pursuing a Bachelor of Science in Data Science at the University of the People. I'm interested in AI-powered products and technology, and use AI tools including ChatGPT, Gemini, and Claude.
