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Daria Ezerovych

@dariaezerovych

Salesforce Consultant and Team Lead delivering Service Cloud migrations, Salesforce org consolidations, and Flow automation.

Ukraine

Message

I led Salesforce delivery across Sales, Service, and Experience Cloud projects, including a ServiceNow-to-Salesforce Service Cloud migration and Salesforce org consolidations. I owned migration work from discovery and mapping through cut-over, reconciliation, and hypercare.

For a Service Cloud implementation, I mapped customer service processes and configured case lifecycles, assignment and escalation rules, entitlements, milestones, and SLAs. I also led data migration and supported UAT and post-go-live support.

In automation analysis and refactoring work, I audited legacy Flows, Process Builder, and Workflow Rules, then consolidated legacy logic into record-triggered Flows with reusable subflows. I use AI tools to analyze automation and produce technical documentation.

I lead and mentor Salesforce Administrators and Consultants across client projects, and designed and delivered an Administrator training program. I also work directly with business users to translate requests into requirements, practical Salesforce solutions, and user training.

Experience

Work history, roles, and key accomplishments

Salesforce Team Lead / Senior Consultant

KLEPKA

Led a team of Salesforce Administrators and Consultants delivering concurrent client projects across Sales, Service, and Experience Cloud. Designed and delivered a Salesforce Administrator training program and mentored junior consultants.

Salesforce Sales Cloud Service Cloud Experience Cloud Agile Scrum Team Leadership Mentorship Training Flow Builder Reports Dashboarding

Service Cloud / Experience Cloud / Field Service Cloud Initial Setup

KLEPKA

Led end-to-end Salesforce implementation initiatives, including migration and optimization of business processes. Managed full-cycle discovery, security model design, and cross-functional implementation team.

Salesforce Service Cloud Experience Cloud Field Service Lightning Email To Case Milestone SLA Queue Case Management Sharing Flow Automations Validation Rules Gantt Scheduling

ServiceNow to Salesforce Service Cloud Migration

KLEPKA

Migrated client's customer service operations from ServiceNow to Salesforce Service Cloud, including data migration and process redesign. Owned the data migration workstream from discovery through cut-over and post-go-live support.

ServiceNow Salesforce Service Cloud Data Migration Data Loader BULK API 2.0 SQL Google Sheets External IDs Assignment Rules Escalation Workflows Queue

Salesforce Org Consolidation after Company Merger

KLEPKA

Consolidated two Salesforce Sales Cloud and Service Cloud orgs into a single target org following a company merger. Harmonized data models and business processes, removed duplicate records, and established a common platform.

Salesforce Sales Cloud Service Cloud Data Migration Data Loader BULK API 2.0 Duplicate Rules Matching SQL Google Sheets External IDs Validation Rules Flow

Sales Cloud & Experience Cloud Support and Enhancement

KLEPKA

Delivered long-term Salesforce support and enhancement services for a sales-driven organization, including Experience Cloud customization. Served as primary point of contact for business users and implemented configuration changes.

Salesforce Sales Cloud Experience Cloud Flow Builder Lightning Pages Dynamic Forms Pathways Advanced Formulas Validation Rules Assignment Rules Reports Dashboarding HubSpot Docusign Conga

Automation Analysis & Refactoring

KLEPKA

Performed a comprehensive audit and refactoring of existing Salesforce automation to enhance performance, scalability, and maintainability. Consolidated legacy Process Builder processes and Workflow Rules into record-triggered Flows.

Flow Builder Subflows Process Builder Business Rules Validation Rules Salesforce Design Patterns Bulkification AI Tools

Salesforce Org Split after Company Divestiture

KLEPKA

Separated a shared Salesforce org into two independent orgs following a company divestiture. Defined data ownership rules, migrated relevant data and configuration, and ensured data protection and access separation.