DMDanny Milheiro
@dannymilheiro
IT professional transitioning from automotive operations into systems and web engineering.
United StatesWhat I'm looking for
I am a results-driven IT professional transitioning from a successful automotive operations career into IT and software engineering, with hands-on experience in project management, technical support, and technology integration.
I have designed and deployed web solutions using JavaScript, HTML, CSS and SquareSpace, managed system integration projects for small businesses, and built process tracking systems that improved customer satisfaction by 20% and supported over $1M in sales in 2022.
I work with tools such as Jira, ServiceNow, Zendesk and POS platforms, apply ITIL and Agile practices, and pursue cloud knowledge (AWS, GCP) to deliver scalable solutions that improve efficiency and user experience.
Experience
Work history, roles, and key accomplishments
Assistant Service Manager
Courtesy Mitsubishi
Jun 2021 - Present (4 years 8 months)
Developed a process tracking system that reduced delays and boosted customer satisfaction by 20%, analyzed repair-order metrics to optimize workflows, and supported system integrations while ensuring information security compliance.
Freelance IT / Software Engineer
Freelance
Jan 2021 - Present (5 years 1 month)
Managed system integration and web projects for small businesses, deploying SquareSpace/HTML/CSS solutions and curbside pickup features that improved digital presence and operational efficiency.
Assistant Service Manager
Balise Toyota of Warwick
Dec 2019 - Jan 2021 (1 year 1 month)
Implemented inventory management and payment system integrations to improve order accuracy and customer satisfaction, contributing to operational improvements recognized by Toyota's President Award.
Assistant Service Manager
Balise Toyota of Smithfield
May 2013 - May 2018 (5 years)
Led operational enhancements using data analysis tools to maintain high performance metrics and improve service workflows across the dealership.
Education
Degrees, certifications, and relevant coursework
CICommunity College of Rhode Island
Associate's Degree, General Studies
Completed an Associate's Degree in General Studies with coursework relevant to IT and technology integration, awarded May 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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