Daniel Wainaina
@danielwainaina
AI data specialist and medical laboratory scientist skilled in NLP, annotation, and customer-facing training.
KenyaWhat I'm looking for
I am a dynamic professional with 7+ years of cross-functional experience in medical data processing, AI model training, prompt engineering, and customer support. I combine hands-on laboratory expertise with proven skills in annotating and preparing medical NLP datasets, improving model intent recognition and reducing misclassification by 20%.
I have designed and delivered structured training, documentation, and onboarding for healthcare professionals and teams, led accuracy and quality audits, and integrated AI-driven support tools to improve response time and onboarding efficiency. My work emphasizes precision, compliance with sensitive-data standards, and actionable feedback loops between users and technical teams.
Experience
Work history, roles, and key accomplishments
Sales Manager & Customer Support
BioQuest Kenya Ltd
Jan 2022 - Present (3 years 8 months)
Trained healthcare professionals on diagnostic analyzers, designed training modules and digital resources, and integrated AI-driven CRM tools to improve response time by 35% and reduce onboarding time by 40%.
Freelance Medical Transcriptionist
Freelance
Jan 2018 - Present (7 years 8 months)
Transcribed and quality-checked complex medical reports and labeled medical text and speech-to-text transcripts to support ML training, reducing misclassification by 20% and ensuring high accuracy for clinical datasets.
Customer Service Operator
Cella
Jan 2021 - Dec 2023 (2 years 11 months)
Managed real-time customer communications via chat, email, and phone, annotated and categorized interactions to train AI support systems, and improved chatbot intent recognition through NLP-focused labeling.
Medical Laboratory Scientist
Unknown Employer
Jan 2014 - Dec 2018 (4 years 11 months)
Managed diagnostic testing, quality control, and accurate medical reporting in hospital labs and used data analysis to improve diagnostic accuracy and ensure compliance with data privacy standards.
Education
Degrees, certifications, and relevant coursework
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Medical Laboratory Science
Completed a Bachelor of Science in Medical Laboratory Science focused on diagnostic testing, quality control, and accurate medical reporting.
Coursera / Udemy
Professional Certificate(s), Artificial Intelligence / Machine Learning
Completed multiple courses in AI and machine learning including prompt engineering, NLP, and data annotation.
MSMoringa School
Certificate, Instructional Design / Customer Training
Completed a Customer Training & Instructional Design certificate focused on designing training modules and onboarding workflows.
Availability
Location
KenyaAuthorized to work in
Portfolio
github.com/PortfolioJob categories
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