At Customer Index Value CIV, I participated in research measuring customer experience and satisfaction across banking, fiduciary services, healthcare, and industry. I migrated the manual CX dashboard workflow from Power BI to self-contained HTML using Claude Code, reducing delivery time from more than two weeks to one or two days per study.
I also developed an AI agent using OpenAI engines to classify open-ended comments, and automated editable executive presentations with native charts. My work included customer experience maps, survey optimization that reduced client costs by up to 40%, and statistical analyses and trend projections to support business decisions.
