I've supported customers at Teleperformance through bilingual Spanish-English calls and email, delivering clear, timely communication while handling confidential information securely.
I also trained new colleagues on operational procedures, quality standards, and customer-service best practices, collaborating with supervisors to improve team performance.
As a music teacher at Asociación Educativa Benéfica Crescendo, I planned personalized individual and group sessions, created learning materials, and guided students through continuous feedback.
My background in UX/UI design, graphic design, customer service, and visual tools such as Figma and Adobe Creative Suite helps me create thoughtful experiences grounded in real user needs.
